International Shipping Policy

We are thrilled to have you as part of our global community. To ensure a smooth shipping experience, we want to provide some important information about international shipping customs.

Customs and Duties:

When you place an order for international delivery, please keep in mind that customs and import duties may apply. These fees are imposed by your country's customs authorities and are not included in the product or shipping costs.

Responsibility of the Customer:

As much as we'd love to handle customs for you, the responsibility for any customs and import duties falls solely on the customer. Please check with your local customs office to understand the specific rules and regulations related to import duties in your country.

Customs Declarations:

To comply with international shipping regulations, we are required to include a customs declaration on the package. The declaration will accurately state the contents and value of the items you ordered. We cannot mark packages as "gifts" to avoid customs fees, as it's against the law.

Estimated Delivery Times:

International shipping times can vary depending on your location and customs processing. Please note that delays may occur during customs clearance, which is beyond our control. We appreciate your patience in such cases.

Order Tracking:

You will receive a shipping confirmation email with a tracking number for your international order. Use this tracking number to monitor the status of your package as it makes its way to you.

Undeliverable Packages:

In the event that a package is undeliverable due to customs issues or other reasons, it may be returned to us. If this happens, we will contact you to discuss possible solutions. Please note that additional shipping fees may apply for re-delivery attempts.

International Shipping Limitations:

While we strive to serve customers worldwide, there are certain regions where we are unable to ship due to import restrictions or other logistical challenges. If your country is not available for selection during checkout, we regret that we cannot fulfill your order at this time.

If you have any questions or need further assistance regarding international shipping, please don't hesitate to support@GhostSimRacing.com. We're here to help!