Terms & Conditions

Terms and Conditions

Welcome to Ghost Sim Racing. By accessing or using our website at www.ghostsimracing.com (“Site”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, you must discontinue using our Site.

These Terms incorporate the following policies, each of which forms part of our agreement with you and should be reviewed carefully:

• Warranty Policy
• Return Policy
• Shipping Policy
• Privacy Policy

Where there is any inconsistency between these Terms and any of the policies listed above, the specific policy will prevail for its subject matter.

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1. Company Information

1.1 About Us
Ghost Sim Racing (“we,” “us,” or “our”) is a U.S.-based company specializing in high-quality sim racing products. Our official website is located at www.ghostsimracing.com.

1.2 Scope of Terms
These Terms apply to all visitors, users, and others who access or use our Site or purchase our products (“you”). By using our Site, you represent that you are at least the age of majority in your jurisdiction (or have obtained parental consent to do so).

1.3 Applicable Law
These Terms are governed by and construed in accordance with U.S. law, without prejudice to any additional consumer protections you may have under local law if you are accessing our Site from outside the United States.

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2. Intellectual Property

2.1 Site Content
All text, images, logos, product information, and other materials displayed on our Site are owned by or licensed to Ghost Sim Racing and are protected under applicable copyright, trademark, and other intellectual property laws.

2.2 Prohibitions
You may not reproduce, distribute, modify, transmit, or otherwise exploit any content from this Site without our prior written permission.

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3. Product Orders and Pricing

3.1 Order Placement
When you place an order on our Site, you are making an offer to purchase the selected product(s). Your order is considered accepted only when we send you an order confirmation email.

3.2 Pricing and Currency
All prices on our Site are in U.S. Dollars (USD) unless otherwise noted. Prices are subject to change without notice. The price applicable to your order is the price displayed at checkout before you confirm your purchase.

3.3 Payment Methods
We accept various payment methods as listed at checkout. By submitting your payment details, you represent that you have the legal right to use the payment method selected.

3.4 Order Refusal or Cancellation
We reserve the right to refuse or cancel an order for reasons including product unavailability, pricing errors, or suspected fraud. If your order is cancelled after payment, you will receive a full refund.

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4. Shipping and Delivery

Please refer to our Shipping Policy for full details.

4.1 Processing and Transit Times

• Processing Time: Usually 3-5 business days before shipment.
• Standard Shipping (U.S.): Approximately 5–7 business days in transit.
• Expedited Shipping (U.S.): Approximately 2–3 business days in transit.
• International Shipping: Transit times vary by destination and may be delayed by customs processing.

4.2 EU Delivery Times
Orders shipped to the EU typically arrive within 7–21 business days. Longer delays may occur due to customs, local postal services, or other factors outside our control. Refunds will not be issued solely due to extended delivery times.

4.3 Customs, Duties, and Taxes

• U.S. Customers: Sales tax may apply and will be shown at checkout where required by law.
• International Customers: You are responsible for any applicable customs duties, VAT, or import fees. These charges are not collected by Ghost Sim Racing and will not be reimbursed.

4.4 Delayed or Lost Shipments
Ghost Sim Racing is not liable for shipping delays or losses caused by carriers or circumstances beyond our reasonable control. Please email support@ghostsimracing.com if your shipment is significantly delayed or lost so we can assist in resolving the issue.

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5. Right of Withdrawal for EU Customers

If you are located in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason, subject to the exceptions outlined below.

5.1 Exceptions
Your right of withdrawal does not apply to custom-made or personalized products, or other items as permitted by local law.

5.2 How to Exercise Your Right
To cancel, email support@ghostsimracing.com with your order details. You must send this communication within 14 days of receiving the product.

5.3 Refunds
If you cancel within this period, we will refund the cost of the product(s) and the original shipping cost. You are responsible for return shipping fees unless the product arrived damaged or defective.

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6. Returns and Refunds

Please review our Return Policy for complete details.

6.1 14-Day Return Window
You may return Ghost Sim Racing equipment within 14 days of the product ship date for any reason. The product must be in its original packaging and in the same condition as when received, with all original accessories and documentation.

6.2 Non-Defective Returns
For non-defective returns, you are responsible for return shipping costs. No restocking fee is charged; however, original shipping fees are non-refundable.

6.3 Defective or Incorrect Products
If the product is defective or was shipped in error, contact us within 14 days. We will provide a replacement or a full refund, including return shipping costs.

6.4 Refund Processing
Refunds are issued to your original payment method once the returned item has been inspected and confirmed to meet our return criteria. Please allow up to 10 business days after product inspection for the refund to appear on your statement.

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7. Warranty

Refer to our Warranty Policy for detailed terms.

7.1 12-Month “Hassle-Free” Warranty
We provide a 12-month warranty from the date of purchase against manufacturing defects and issues. This coverage does not extend to damage caused by misuse, accidents, or unauthorized modifications.

7.2 Making a Warranty Claim
If you encounter a manufacturing defect during the 12-month warranty period, please email support@ghostsimracing.comwith your order number and a description of the issue.

7.3 Replacement Products
Upon verification of a valid warranty claim, we will send you a replacement product at no cost. You are responsible for covering the shipping costs to return the defective product to us.

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8. Privacy and Data Protection

Your privacy is governed by our Privacy Policy. By using our Site, you consent to our collection, use, and disclosure of personal information as outlined there.

8.1 GDPR (EU Customers)
If you are located in the EU, you have the right to access, rectify, or erase your personal data, as well as to restrict or object to certain data processing practices. For data requests, email us at support@ghostsimracing.com.

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9. Limitation of Liability

9.1 General
Ghost Sim Racing will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or your use of this Site.

9.2 Exclusions
We are not responsible for losses or damages caused by incorrect installation, misuse, or other factors beyond our reasonable control, including shipping delays or customs holds.

9.3 Maximum Liability
In no event will Ghost Sim Racing’s total liability to you exceed the purchase price of the product(s) in question.

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10. Governing Law and Dispute Resolution

10.1 Choice of Law
These Terms and any disputes arising under them are subject to the laws of the United States. If you are a resident outside the U.S., you may also benefit from any applicable mandatory consumer protection laws in your country of residence.

10.2 EU Online Dispute Resolution
EU customers may use the European Commission’s Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/ to help resolve certain disputes.

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11. Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be effective upon posting the updated Terms on our Site, and the “Last Updated” date at the bottom of this document will reflect the date of the latest revision. Continued use of our Site after the posting of changes constitutes your acceptance of those changes.

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12. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed, and the remainder of the Terms shall remain in full force and effect.

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13. No Waiver

Any failure by Ghost Sim Racing to enforce any provision of these Terms does not constitute a waiver of our right to subsequently enforce that provision or any other provision.

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14. Entire Agreement

These Terms, along with the policies incorporated by reference, constitute the entire agreement between you and Ghost Sim Racing regarding your use of the Site and purchase of our products.

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15. Contact Information

For questions, concerns, or any other matters related to these Terms or your interactions with Ghost Sim Racing, please reach out to us:

Ghost Sim Racing
Email: support@ghostsimracing.com
Website: www.ghostsimracing.com

Last Updated: 1/19/25